We want you to be happy with what you buy from us. If something is wrong, tell us and we will put it right.
This policy sits **alongside your legal rights**, it does not replace them. Nothing here affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Your right to change your mind — stock items
If you are a consumer buying online, you have **14 days** from the day you receive your order to tell us you have changed your mind, and a further **14 days** to send the item back. You do not need to give a reason.
To be eligible, the item must be:
- unused and in the same condition you received it
- in its original packaging, with any fittings, seals or accessories included
- accompanied by your order number or proof of purchase
To start a return, email us at **mapleleafcampers@gmail.com** with your order number. We will confirm the return address before you send anything back. **Items sent back without contacting us first cannot be accepted.**
You pay the cost of returning the item unless it is faulty or not as described.
Items that cannot be returned for a change of mind
Some items are exempt from the 14-day right because they are made for you specifically. This is set out in the Consumer Contracts Regulations 2013 and applies to:
- **Made-to-order furniture units**, including furniture pod units and flat-pack sets, built to your chosen size, layout and colour
- Any board, ply or trim **cut to a size you have specified**
- Items that have been **installed, drilled, cut or modified** after delivery
These can still be returned or refunded **if they are faulty**, and your statutory rights are unaffected.
Faulty, damaged or incorrect items
Please check your order as soon as it arrives. If anything is faulty, damaged in transit, or not what you ordered, contact us at **mapleleafcampers@gmail.com** within a reasonable time and send a photograph if you can. We will arrange collection or a return at our cost and put it right by repair, replacement or refund.
Warranty on furniture units
All furniture units we manufacture — including furniture pod units and flat-pack furniture — carry a **6-month warranty** covering:
- manufacturing defects in the furniture components
- workmanship and the materials we have used
- any fixings we have supplied
If a defect is confirmed within that period, we will repair, replace or refund depending on the situation.
**Appliances we supply** — fridges, hobs and similar equipment — are covered by **the manufacturer's own warranty**, which varies by brand. We will help you make a claim and point you to the right process.
This warranty is **in addition to** your statutory rights, which last longer than six months.
Deposits and cancelled bookings
For preparation work and made-to-order furniture, we raise a **60% deposit invoice** once you accept the estimate. That deposit reserves your date and covers materials ordered for your job.
- Cancel **before we order materials or begin work** and your deposit is refundable in full.
- Cancel **after materials are ordered or work has begun** and we will refund what we have not yet spent or committed on your job. We will always show you what that covers.
- The remaining balance is payable on completion, before collection.
## Refunds
Once we receive and inspect a returned item we will email to let you know the outcome. If approved, your refund goes back to your original payment method within **5–10 working days**. Your bank or card provider may take longer to show it.
If more than **15** working days have passed since we approved your refund and you have not seen it, contact us at **mapleleafcampers@gmail.com**.
Exchanges
The quickest way to exchange something is to return the original item, and once it is accepted, place a new order.
Contact
**Maple Leaf Campers**
158 Maple Leaf Estate
Ramsgate, Kent CT12 5GY
Email: **mapleleafcampers@gmail.com**
Phone: **07783 800936**
Any of this unclear? Just ask — J