Shipping policy
Where we ship
We ship across **the UK mainland**. For deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands or outside the UK, contact us before ordering and we will quote carriage separately.
Processing time
Most stock parts and fittings are dispatched within **[1–2] working days**. Orders placed at a weekend or on a bank holiday are processed the next working day.
**Made-to-order furniture units are different.** Every unit is built after you order it — nothing sits on a shelf waiting for a buyer. Our typical lead time is:
| What you have ordered | Typical timescale |
|---|---|
| Stock parts and fittings | dispatched in **[1–2] working days** |
| Furniture units, made to order | **2–3 weeks** from confirmed order |
| Larger bespoke work | **3–10 weeks**, depending on specification and van size |
Larger vans (L2 and L3 sizes) usually sit at the upper end of those ranges, because there is more cabinetry to build and install. We confirm a schedule once your design and van size are agreed.
Delivery and carriage charges
Delivery costs are calculated at checkout from the weight and size of your order and your postcode.
**Large items** — full furniture units, sheet material and long lengths — cannot go by standard parcel carrier. For these we will contact you to arrange either a pallet delivery or collection, and confirm the cost before we take payment.
Collection from the workshop
You are welcome to collect from the workshop. Choose collection at checkout, or ask us when you order, and we will tell you when it is ready. Bring your order number.
**Maple Leaf Campers**, 158 Maple Leaf Estate, Ramsgate, Kent CT12 5GY
| Day | Open |
|---|---|
| Monday – Friday | 8:30am – 5pm |
| Saturday | 9am – 1pm |
| Sunday | Closed |
We will always ask before booking a large item onto a pallet, in case collecting is easier for you.
Preparation work carried out at the workshop
If we are preparing your van rather than sending you goods:
- The work is carried out on the **agreed scheduled date**.
- Your van needs to **stay with us for the duration of the job**. It cannot be used while the work is in progress.
- Once the work is finished, the van can be collected straight away, during our opening hours above.
We do not operate a waiting list. We offer you our next available dates, or book a specific day that suits you.
Tracking
Where a tracked service is used, we email tracking details once your order is dispatched. If you have not received them within **3** working days of your dispatch confirmation, contact us at **mapleleafcampers@gmail.com**.
Delays
Occasionally things run late — a carrier delay, a supplier backorder, or a material we will not fit because it is not up to standard. If your order is going to be delayed we will tell you as soon as we know, and give you a revised date rather than leave you guessing.
Damaged or missing deliveries
Please check your delivery when it arrives. If a parcel or pallet is visibly damaged, note it with the driver if you can, and contact us at **mapleleafcampers@gmail.com** with a photograph. We will replace or refund damaged goods — see our Refund Policy.
If a delivery does not arrive when expected, get in touch and we will chase the carrier.
Contact
**Maple Leaf Campers**
158 Maple Leaf Estate
Ramsgate, Kent CT12 5GY
Email: **mapleleafcampers@gmail.com**
Phone: **07783 800936**